Reclamation, cancellation and return policy
If a product has been damaged in the mail service's handling, a reclamation has to be done immediately.
The consumer protection law states the right to return a product within 14 days of receiving the order. If you wish to return a product, send a return notice through email to email@example.com
In the notice it is required to have mentioned your name, address, order date, product and bank account information.
The returned product needs to be in original condition and it needs to be returned either by bringing it to the shop or by shipping it through mail well packaged within 14 days of the return notice.
An order can be cancelled also if the order hasn't been delivered or shipped yet
Cancelling the order is however a breach of contract which is why we have the right to a compensation.
The compensation cost is 10,00€, which covers the handling costs.